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Home > Zoom Player > Frequently Asked Questions


FAQ page introduction
DVD
Media
Interface
Other


This page is designed to help answer some of the most frequently asked questions that have been raised on the forum.

You may also want to investigate the feature-highlight section of the site as it deals with in-depth reviews of specific features and may help you better utilize the player.

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DVD:
  1. Why doesn't Zoom Player remember its DVD Decoder Settings?
  2. Why doesn't Zoom Player include DVD Decoder filters?
  3. Why doesn't DVD Playback work?
  4. Why does Zoom Player say it is "Unable to initialize the DirectShow interface"?
  5. What causes the "Key exchange for DVD copy protection failed" error?
  6. Why do DVDs start and instantly stop after switching audio/video decoders?
  7. Why does my video go Blank / Black after several minutes?
  8. Why do I get an error when trying to Play a DVD?
  9. I want to build my own DVD Profile, how do I go about doing that?
  10. Why doesn't the WinDVD Audio decoder filter remember its setting?
  11. Why am I having unexplained problems with DVD playback?
  12. Where do I select my DVD Drive letter?
  13. How do I play a DVD from my Hard Disk?
  14. Why do I lose Audio Sync under Windows 2000/XP using an MAudio Sound card?
  15. How do I get the CineMaster decoder to connect to FFDShow?
  16. Why do DVDs stop playing after switching DVD decoders?
  17. Why does a DVD stop instantly when I try playing it?
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Media:
  1. How do I make Zoom Player my Default Player?
  2. How do I make subtitles show up with Zoom Player?
  3. Why do some MP3 files play badly (or show a wrong duration)?
  4. How do I play CD-Audio?
  5. Why won't the rate slider and Fast Play / Slow Motion work well with certain Media Files?
  6. How can I control the SVCD/VOB aspect ratio?
  7. Why do SVCD files show zero length?
  8. Why won't VOB files play properly when I have an MPEG-2 decoder filter installed?
  9. Why does the video image appear inverted (upside-down) in media mode?
  10. Why doesn't Zoom Player play my Burnt SVCD discs?
  11. How can I play AVI files with AC3 Audio?
  12. Why do I only get Audio Playback with certain Media files?
  13. Why can't I select the audio track on an AVI that contains more than one audio stream?
  14. What are the Media Filter Files and how do they work?
  15. Why does Zoom Player crash when used with my Terratec or Game Theater sound card?
  16. Why does Zoom Player crash when playing the next track (same as above)?
  17. How can I use a non-default sound card for Audio Output?
  18. How can I add a new extension type so it'd be listed in the Navigators and Open Dialogs?
  19. How can I play Multi-Audio tracks in a VCD file?
  20. How do I know Smart Play is working properly?
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Interface:
  1. What is the best way to setup a multi-monitor display?
  2. I'm using a 16:9 display and watching 4:3 content, why is the top/bottom of the screen cropped?
  3. Why doesn't the OSD and Control Bar function when StayOnTop is enabled in Window Mode?
  4. Why do I see non-black color outside the video area?
  5. What's the difference between Fullscreen and Zoom modes?
  6. Why doesn't the Color Control work for me?
  7. How do I set Zoom Player to open the video at 200%?
  8. How can I change the entries on the Right-Click Context Menu?
  9. How do I remap the keyboard so Zoom Player would use my own buttons?
  10. How do I control Zoom Player using a Remote Control?
  11. Why do I only hear audio and no video is visible on my TV-Out?
  12. Why can't I see any OSD on my TV-Out?
  13. Where is that sneaky Skin Selection Dialog?
  14. How can I make more file formats show in the Open dialog and Navigators?
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Other:
  1. What is the difference between the Professional, Premium and MAX versions?
  2. What is this DirectShow I keep hearing about?
  3. Why will certain Anti-Virus software claim Zoom Player is infected?
  4. How can I control Zoom Player through windows messages?
  5. How do I control which data is saved to DVD / Media definition files?
  6. I want to make my own skin, how do I go about doing this?
  7. Why do I have problems playing a file again, after leaving Zoom Player idle for a long while?
  8. Where can I find/submit Zoom Player skins?
  9. How do I backup my user settings (or move them to another system) ?
  10. How do I get rid of the flickering/tearing on my Radeon when using the VMR9?
  11. Why am I only seeing black when playing on TV or a second monitor?
  12. How do I add Zoom Player to the Logitech iTouch keyboard?
  13. How do I automatically mount CD/DVD Images using Daemon Tools?
  14. How do I run Zoom Player with two different configurations on the same system?
  15. How do I use Circle Surround II (CSII) in Zoom Player?
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