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  • PRODUCTSarrow
    • Blog
    • What's new
    • Newsletter
    • Visit the Store
    • Zoom Player
    • Zoom Player Awards
    • Zoom Player Press
    • Zoom Commander
    • WhiteWash Wizard
  • DOWNLOADSarrow
    • Zoom Player MAX
    • Zoom Player IPTV
    • Zoom Player Remote
    • Zoom Player Languages
    • Zoom Player Skins
    • Zoom Player MAX Beta
    • Zoom Player IPTV Beta
    • Zoom Commander
    • Backgrounds
    • Graphic Assets
    • Other Downloads
  • SUPPORTarrow
    • Zoom Player Help
    • Zoom Player Interface
    • Zoom Player on Tablets
    • Video Tutorials
    • Zoom Commander
    • Support on Reddit
    • Registration Support
  • ZOOM PLAYER GUIDEarrow
    • FAQ
    • Articles
    • Screenshots
    • Backgrounds
    • Player Modes
    • Fullscreen Navigation
    • Playlist
    • Equalizer
    • Control Bar
    • Skin Selection
    • Media Library Basics
    • Media Library Scraping
    • Scheduler
    • Remote Control
    • Command Line
    • Functions
    • Control API
    • Options & Settings
    • Keyboard Shortcuts
    • Formats & Decoders
    • Chapters & Bookmarks
    • Dynamic Video Editing
    • Presets
    • Calibration Patterns
    • Streaming
    • Resources
    • Graphic Assets
  • CONTACTarrow
    • Registration Support
    • Licensing & Marketing
    • Business Development
    • Affiliate Signup
    • Client Showcase
    • About Inmatrix

Help Index
  • Options & Settings
  • Keyboard Shortcuts
  • User interface
    • Player Modes
    • Fullscreen Navigation
    • Playlist
    • Equalizer
    • Control Bar
    • Skin Selection
  • Media Library
    • The Basics
    • Scraping
  • Command & Control
    • Scheduler
    • Remote Control
    • Command Line
    • Functions
    • Control API
  • Formats & Decoders
  • Chapters & Bookmarks
  • Dynamic Video Editing
  • Presets
  • Calibration Patterns
  • Streaming
  • Resources

Why does Zoom Player crash when used with my Terratec or Game Theater sound card?

There is a problem with the Terratec DirectShow driver that causes it to crash when trying to open a second file within Zoom Player.

The cause may be related to a buggy MP3 acceleration filter by the name of "cwcmp3.ax". By unregistering the filter (or erasing the file) the problem may be fixed. You can unregister this filter on the "Advanced Options / System /Filter Management" dialog, or by manually locating the file and typing "regsvr32.exe /u cwcmp3.ax".

A not so optimal solution is to instruct Zoom Player to use the WaveOut interface instead. You do this by selecting a custom audio device on the "Advanced Options / Playback / Audio" page.












































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